Enrico Rinaldi
@enricorinaldi
I resolve enterprise application incidents and strengthen IT service delivery.
ItalyWhat I'm looking for
I've led IT operations and help desk support for Moncler, coordinating frontend and backend teams, validating software fixes, and using SQL analysis to resolve database-related issues.
Previously, I managed L1/L2 incidents for Gucci through Jira and supported infrastructure and applications to maintain performance. My background also includes developing software features, managing database schema changes, and providing end-user technical support at Dolphin Software & Thinkware.
Experience
Work history, roles, and key accomplishments
IT Operations & Help Desk Lead
Moncler Client
Jan 2024 - Jan 2026 (2 years)
Spearheaded enterprise support operations, ensuring seamless IT service delivery. Coordinated frontend and backend teams to resolve complex technical issues efficiently.
Education
Degrees, certifications, and relevant coursework
I.I.S. J.C. Maxwell
Diploma, Information Technology
Earned an IT Diploma from I.I.S. J.C. Maxwell in Turin, Italy.
Availability
Location
ItalyAuthorized to work in
Job categories
Interested in hiring Enrico?
You can contact Enrico and 90k+ other talented remote workers on Himalayas.
Message EnricoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
