Open to opportunities

Alessandro Paccagnan

@alessandropaccagnan

Message

I diagnose, repair, and support hardware and IT systems for business users and customers.

Italy

Message

I'm currently repairing and testing Dreame and Mova products at Accessory Line, completing an average of 30–40 repairs per week while maintaining a low product return rate. I also train new technicians and support technical coordination and complex issue analysis.

Previously at Aton, I provided L1/L2 help desk support for corporate users, remotely configured Zebra terminals through SOTI MDM, and resolved hardware and software issues on site.

At R-Store and ABC Informatica, I led Apple device diagnostics and repairs, supported customers before and after sales, and earned Apple Certified Mac Technician and Apple Certified iOS Technician certifications. I communicate technical problems and solutions clearly to both technical and non-technical users.

Experience

Work history, roles, and key accomplishments

Current

Senior Hardware Technician

Current

Accessory Line S.r.l.

Dec 2024 - Present (1 year 8 months)

Diagnosed, repaired, and tested Dreame and Mova products, handling 30-40 repairs weekly. Trained and supported 7 new technicians and coordinated team activities.

Repair Testing Training Team Coordination

IT Support Specialist

Aton Spa

Jan 2024 - Dec 2024 (11 months)

Provided L1/L2 help desk support, configured and remotely assisted Zebra terminals via SOTI MDM, and performed hardware maintenance on Zebra devices and industrial printers.

Help Desk L1 L2 Support Zebra Devices Hardware Maintenance Troubleshooting

Service Manager | Certified Apple Technician

R-Store Spa

May 2021 - Dec 2023 (2 years 7 months)

Coordinated store operations, supervised a small team, and managed the technical lab for Apple device repairs. Provided direct customer support and ensured rapid turnaround times.

Team Management Diagnostics Customer Service Lab Management