Open to opportunities

Luana Loçante

@luanaloante

Message

I improve business operations through process automation, governance, and data-driven dashboards.

Brazil

Message

What I'm looking for

I'm looking for opportunities to improve business operations through process automation, digital transformation, governance, systems integration, and data-driven decision-making.

At TIM Brasil, I lead automation and digital transformation initiatives, aligning strategic requirements across business areas, technical teams, and vendors. I identify process optimization, systems integration, and data-use opportunities that improve operational efficiency.

I've also built Power Automate automations, managed activity-control dashboards, documented end-to-end procedures, and led customer service teams at PK Marketing while monitoring KPIs and coordinating with international teams.

Experience

Work history, roles, and key accomplishments

Current

Business Operations & Process Analyst

Current

TIM Brasil

Jul 2025 - Present (1 year 1 month)

Functional leadership of automation and digital transformation initiatives. Governance of strategic requirements, ensuring alignment between business objectives, technical capabilities, and operational priorities.

Power BI Power Automate Excel Process documentation Azure DevOps Operational Governance

Corporate Processes Intern

TIM Brasil

Dec 2023 - Jun 2026 (2 years 6 months)

Write and update internal procedures and documents end to end. Create and manage activity control dashboards and organize meeting notes and internal communications.

Power Automate Process documentation Dashboard Management Internal Communications

Customer Care Team Leader

PK Marketing

Mar 2021 - May 2024 (3 years 2 months)

Team leader of customer service agents. Monitor KPIs, improve service, and organize documentation. Hold meetings with international teams to align global strategies.

Customer Service KPIs Team Leadership Documentation