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Yura maza

@yuramaza

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I lead commercial operations, customer support, cash controls, and teams to improve daily performance.

Colombia

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What I'm looking for

I'm seeking a full-time remote role in operations, administrative support, customer support, or e-commerce where I can coordinate processes, support customers, monitor results, and improve daily performance.

I've built more than 13 years of experience across commercial operations, customer service, cash management, inventory control, and administrative support.

At Plan B Investments S.A.S., I oversee daily store operations, coordinate teams across operational areas, monitor service standards, and track results to improve efficiency.

Previously at Gestión y Operación de la Costa S.A.S., I progressed from Cashier Assistant to Cashier Supervisor and Control & Operations Leader, managing cash processes, KPIs, staff coordination, customer claims, reporting, inventories, and corrective actions.

Experience

Work history, roles, and key accomplishments

Current

Store Supervisor

Current

Plan B Investments S.A.S.

Jan 2025 - Present (1 year 9 months)

Oversee daily store operations, lead and monitor the work team, and ensure compliance with company processes and service standards. Supervise customer service and track operational objectives to improve efficiency.

Operations Management Team Leadership Customer Service Process Compliance Performance Monitoring

Control & Operations Leader

Gestión y Operación de la Costa S.A.S.

Mar 2020 - May 2024 (4 years 2 months)

Supervised operational processes, coordinated and trained team members, and monitored productivity indicators. Controlled cash processes, managed inventories, resolved customer complaints, and prepared operational reports.

Operations Management Team Coordination Cash Management Inventory Control Customer Service Reporting

Cashier Supervisor

Gestión y Operación de la Costa S.A.S.

Jan 2019 - Mar 2020 (1 year 2 months)

Supervised payment terminal operations, controlled cash float, and managed cashier schedules. Performed cash counts, authorized special transactions, and handled customer requests and complaints.

Cash Management Payment Operations Team Supervision Customer Service Reporting Training

Cashier Assistant

Gestión y Operación de la Costa S.A.S.

Oct 2012 - Dec 2018 (6 years 2 months)

Processed sales and cash collections using multiple payment methods, operated payment terminals, and assisted customers. Applied discounts, safeguarded payments, and reported abnormal situations.

Cash Handling Payment Processing Customer Service Fraud Detection Reporting