Maria Jose Llano

ML

Looking for a job

Maria Jose Llano

@mariajosellano

E-commerce operations and customer experience specialist at Fam Plants, managing customer relations and daily order operations.

At Fam Plants, I manage customer relations and operational processes for an e-commerce business processing approximately 100–500 daily orders. I also coordinate logistics and support customer experience.

At CrediCorp Capital Colombia, I supported the Financial Planning team in preparing monthly financial figures. My experience also includes bilingual customer support and guest services, and I’ve received recognition for student success and customer experience.

Experience

Work history, roles, and key accomplishments

FP

Current

Customer & Logistics Specialist

Current

Fam Plants

Mar 2025 - Present (1 year 7 months)

Managed customer relations and operational processes for an e-commerce business processing approximately 100–500 daily orders.

Client Relations E Commerce Operations Logistics Coordination

BS

Reception & Guest Services Volunteer

Bahia Solano

Jun 2026 - Oct 2026 (4 months)

Supported business development by generating leads and identifying potential partnerships while supporting daily front desk operations.

Business Development Lead Generation Front Desk Operations

CC

Finance Intern

CrediCorp Capital Colombia

Dec 2025 - May 2026 (5 months)

Supported the Financial Planning team in preparing monthly financial figures for the company's core business.

Financial Planning Financial Reporting Data Analysis

BC

English Program Instructor

Berlitz Colombia

Sep 2022 - Dec 2025 (3 years 3 months)

Planned and delivered English classes at all levels, from introduction to B2.

Teaching Curriculum Planning English Instruction

I

Bilingual E-commerce Support Specialist

24-7 Intouch

Nov 2021 - Jan 2022 (2 months)

Delivered quality assistance to The Children's Place customers through phone calls.

Customer Support Bilingual Communication Ecommerce

CO

Bilingual Patient Assistance Coordinator

Convergys

Feb 2021 - Aug 2021 (6 months)

Provided United Healthcare members of the DSNP plan from NY with quality assistance through phone calls.

Patient Assistance Customer Service Bilingual Communication

Education

Degrees, certifications, and relevant coursework

LU

Los Andes University

Bachelor in Business Management, Business Management

Pursuing a Bachelor in Business Management, expected to graduate in 2026.

BL

Bloomberg

Finance Fundamentals Certificates, Finance

Completed Finance Fundamentals Certificates in 2025.

ID

IDPAC

Democratic Challenges Certificates, Democratic Challenges

Completed Democratic Challenges Certificates in 2024.

MU

Monash University

Introduction to Psychology Certificates, Psychology

Completed Introduction to Psychology Certificates in 2020.

Tech stack

Software and tools used professionally

Oracle

Microsoft Excel

Availability

Looking for a job

Location

Colombia

Authorized to work in

Salary expectations

60k+ USD

Job categories

Business Operations Manager Customer Experience Specialist Logistics Coordinator Financial Analyst

Skills

E Commerce Operations Customer Experience Logistics Coordination Data Analysis Financial Reporting Business Operations Process Coordination Business Development Client Relations Lead Generation International Customer Service Excel Orion Oracle EDesk

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