Yunidha Subratty
@yunidhasubratty
I lead incident resolution and IT service delivery across telecommunications and cybersecurity operations.
MauritiusWhat I'm looking for
I'm currently leading incident operations, coordinating L1, L2, and customer support teams, hosting daily Scrum meetings, and keeping incident, change, and SLA updates on track.
Across Orange Business Services roles in cybersecurity, security support, and telephony, I've investigated security incidents, vulnerability risks, VPN tunnels, authentication, web filtering, interfaces, routes, and PABX issues. I've owned major incidents, worked with vendors and internal teams to restore service within SLAs, and produced reports and recommendations for customers and operations management.
I'm ITIL V4 and CCNA certified, with a Telecommunications engineering background, and I'm pursuing CISA and Professional Scrum Master I certifications.
Experience
Work history, roles, and key accomplishments
Incident Manager
Yunidha Bhugaloo Subratty
Aug 2023 - Present (3 years 2 months)
Managed incident resolution and service desk operations, ensuring timely ticket dispatch and SLA compliance. Coordinated cross-functional teams and hosted daily Scrum meetings to improve incident management processes.
Education
Degrees, certifications, and relevant coursework
University of Technology, Mauritius
Bachelor of Engineering, Telecommunications
2012 -
Pursued a Bachelor of Engineering in Telecommunications at the University of Technology, Mauritius, achieving diploma level.
Availability
Location
MauritiusAuthorized to work in
Job categories
Skills
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