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Aung Kyaw Thwin

@aungkyawthwin

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Customer service team leader who supervised representatives and resolved escalated customer issues.

Myanmar

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As a Customer Service Team Leader, I supervised customer service representatives, supported service standards, and resolved escalated customer inquiries and complex issues.

I also trained onboarding staff on product knowledge, communication techniques, and conflict resolution, and monitored daily operational KPIs.

At Thadarmon comestic store, I promoted and sold cosmetic products, recommended products to customers, and maintained in-store displays and promotional campaigns.

As a freelance English tutor, I tailored lessons to students’ goals and supported their grammar and conversational fluency. I also assisted senior event coordinators with event planning and logistics.

Experience

Work history, roles, and key accomplishments

Sales and Marketing

Thadarmon Cosmetic Store

Promoted and sold cosmetic products by actively engaging with customers, understanding their needs, and offering personalized recommendations. Executed in-store marketing displays and promotional campaigns to drive foot traffic and increase daily sales volume.

Sales Marketing Customer Engagement Inventory Management Cash Handling Retail

Customer Service Team Leader

Best For Less Company

Led and supervised a team of customer service representatives, ensuring high service standards and adherence to company policies. Resolved escalated customer inquiries and complex issues efficiently, turning potential churn into loyal brand advocates.

Customer Service Team Leadership Conflict Resolution Training KPI Monitoring Workflow Optimization

English Tutor

Freelance

Designed personalized English language curricula tailored to the individual learning goals of diverse students. Improved students' conversational fluency, grammar, reading comprehension, and professional communication skills.

English Teaching Curriculum Design Communication Skills Client Management Scheduling

Junior Event Planner

Freelance

Assisted senior event coordinators in planning and executing corporate gatherings, social events, and promotional functions. Managed vendor communications, logistics, timeline schedules, and guest registration desks on-site.

Event Planning Vendor Management Logistics Problem Solving Communication Skills