Looking for a job

Sebastian Ardila

@sebastianardila

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I manage enterprise identity, access, and Microsoft 365 support operations.

Colombia

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What I'm looking for

I'm looking for an identity and access or Microsoft 365 support role where I can apply enterprise access operations experience while growing my Entra ID administration and PowerShell automation skills.

At Softtek, I handle approximately 300 logical-access tickets each month across Active Directory and Microsoft Entra ID, supporting account creation, changes, unlocks, deactivation, MFA, VPN, and Microsoft 365 services.

I resolve incidents and service requests in Halo and BMC Remedyforce using ITIL processes, investigate issues with SQL, and identify and escalate access risks during employee offboarding.

I'm building hands-on Entra ID administration skills through a public lab, where I automate user provisioning with Microsoft Graph PowerShell and create attribute-based dynamic security groups.

Experience

Work history, roles, and key accomplishments

Help Desk Support

Softtek

Sep 2021 - Jul 2026 (4 years 10 months)

Handled approximately 300 logical access tickets per month in Active Directory and Microsoft Entra ID, covering account lifecycle management. Supported MFA, VPN, and Microsoft 365 services, and resolved incidents following ITIL processes.