Yolanda Houser

Provides strategic communications and change advisory, driving organizational clarity and leadership alignment for complex transformation initiatives.

Led global rollout of IT and security programs, improving adoption across 75,000+ employees. Rebuilt a decentralized communications function during 20% attrition, achieving 100% retention and stabilizing a multi-year digital modernization program.

Strengthened CIO function credibility by translating complex IT initiatives into executive-ready communications, raising IT sentiment from 45% to 75%. Increased user adoption by 35% through strategic collaboration and structured OCM frameworks.

Established a global communications framework to unify fragmented messaging within the learning division. Modernized training and readiness content across Cisco's 1.5 million-item global sales portfolio.

Created a comprehensive communications governance framework for Medicare and federal healthcare programs. Optimized communications infrastructure across 35 affiliated companies, accelerating content production by 30%.

Integrated market insights and targeted brand marketing into communication strategies, increasing engagement by 36% and contributing to 30% business growth. Applied advanced analytics and SEO architecture to refine communications.

Developed a unified internal and external communications strategy for a large-scale, multi-site organization. Increased funding by 220% through a strategic RFP and stakeholder engagement initiative.

Earned a Bachelor of Arts in Communication with concentrations in Public Relations and Psychology.

Certified Change Practitioner with expertise in the ADKAR methodology.

Completed a program on Scaling Generative AI.