Open to opportunities

Yolanda Carvajal

@yolandacarvajal

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IT Implementation Consultant with over 12 years of experience.

Mexico

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and opportunities for professional growth.

I am an IT Implementation Consultant with over 12 years of experience leading full-cycle implementations of HR and Payroll systems. My expertise lies in Agile and Scrum methodologies, CRM management, and data migration, with a strong focus on system configuration, user training, and client satisfaction. I am known for delivering projects on time, resolving issues efficiently, and ensuring system stability through continuous support.

Throughout my career, I have successfully managed cross-functional teams and collaborated with stakeholders to optimize performance and drive successful outcomes. My role as a Services Consultant at Dayforce involved HCM software implementations, where I ensured system stability and resolved customer requests through strategic sessions. At Fortia, I led over 50 payroll and HR system implementations, applying Agile methodologies to ensure timely delivery and providing post-go-live support to enhance user adoption.

My educational background includes a Computer Systems Engineer Degree from Universidad Autónoma de Tamaulipas, complemented by various professional development courses in project management and cloud computing. I am passionate about leveraging my skills to contribute to innovative projects and drive organizational success.

Experience

Work history, roles, and key accomplishments

Services Consultant

Dayforce

May 2024 - Present (1 year)

Implemented HCM software (SaaS-based) from requirements gathering to go-live, providing support to ensure system stability and issue resolution. Managed client interactions using CRM tools and performed data migration, ensuring accuracy and consistency. Collaborated with stakeholders and project managers to ensure timely project delivery.

HCM Software Solutions SaaS CRM Data Migration Project Management

Software Consultant

Fortia

Oct 2018 - Present (6 years 7 months)

Led end-to-end payroll and HR system implementations for B2B clients, providing post-go-live support to resolve issues and optimize performance. Conducted client sessions to gather requirements for new functionalities and applied Agile methodologies and CRM tools for project tracking. Managed data migration and validation, ensuring seamless transitions, and delivered user training to enhance adopt

Payroll Implementation HR systems Agile Methodologies CRM Data Migration User Training Project Delivery

IT Senior Business Analyst

Grupo Tomza

Jan 2018 - Present (7 years 4 months)

Defined functional requirements for new applications and conducted QA testing, coordinating go-live deployments. Provided post-go-live support, resolving technical issues. Collaborated with local and international teams to ensure smooth rollouts and managed nationwide ERP deployment.

QA Testing Team Coordination

Project Consultant

Grupo Tress

Feb 2017 - Present (8 years 3 months)

Implemented the Tress System Platform, including biometric and HR modules, providing full-cycle project support and post-go-live assistance. Delivered training sessions and technical support to improve user proficiency. Led module implementation projects by gathering client requirements and executing structured work plans.

System Implementation User Training Technical Support

Software Support Engineer

Grupo Sistecom

Feb 2012 - Present (13 years 3 months)

Deployed and supported payroll, accounting, and billing systems for multiple clients, providing post-go-live assistance to resolve issues. Gathered client requirements and designed custom reports and templates. Managed implementation projects for modules and promptly addressed open tickets.

Software Deployment Payroll Systems Accounting Systems Billing Custom Reports

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma de Tamaulipas

Computer Systems Engineer Degree, Computer Systems Engineering

Completed a comprehensive program in Computer Systems Engineering. Gained expertise in various aspects of computer systems, preparing for a career in technology.

BEDU

Course, Cloud Computing – AI of the Future

Participated in a specialized course focusing on Cloud Computing and the future of Artificial Intelligence. Acquired foundational knowledge in these emerging technological fields.

Telefonica Movistar

Course, Project Management with Agile Methodologies

Completed a course on Project Management with Agile Methodologies. Developed skills in managing projects efficiently using Agile and Scrum frameworks.

Elite Fiscal

Course, Integral Payrolls

Undertook training in Integral Payrolls, gaining expertise in payroll management. This course provided in-depth knowledge of payroll processes and regulations.

Universidad Autónoma de Cd. Juárez

Course, Web and Application Development

Studied Web and Application Development, acquiring skills in creating and deploying web-based applications. This program enhanced technical capabilities in software development.