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Dom Campos

@domcampos

Solutions Architect at Zoho Corporation who designed automated workflows and custom solutions for enterprise clients.

At Zoho Corporation, I architected automated workflows and custom solutions to improve system efficiency for enterprise clients. I also drafted Statements of Work that defined project scopes, technical deliverables, and success metrics.

As a Partner Support Specialist, I advised strategic partners on CRM, HR, and Zoho Creator, and handled technical escalations with product teams. Earlier, I resolved technical issues for Zoho users across email, chat, and phone.

Experience

Work history, roles, and key accomplishments

Jumpstart Solutions Architect

Zoho Corporation

Jan 2023 - Nov 2025 (2 years 10 months)

Spearheaded high-impact software implementation projects, aligning Zoho applications with complex client-specific business needs. Drafted and executed detailed Statements of Work, delivered technical onboarding, and architected automated workflows to maximize efficiency and ROI.

Solutions Architect System Configuration Business Process Optimization Workflow Automation Zoho Technical Onboarding Customer Experience ROI Analysis

Customer Service Representative

Zoho Corporation

Sep 2018 - Dec 2022 (4 years 3 months)

Resolved complex technical issues across multiple channels, maintaining consistently high customer satisfaction scores. Excelled in fast-paced environments, ensuring rapid retention and resolution for global users.

Technical Support Customer Satisfaction Multichannel Communication Problem Solving

Partner Support Specialist

Zoho Corporation

Jan 2021 - Jan 2022 (1 year)

Provided expert technical consultancy to strategic partners regarding CRM, HR, and low-code platforms. Managed technical escalations and collaborated with product teams to resolve bottlenecks in large-scale implementations.

Technical Consultancy CRM HR Platforms Zoho Creator Escalation Management Stakeholder Management