Himalayas logo
CG
Open to opportunities

Claudio Gutiérrez

@claudiogutirrez

I am an ERP implementation leader specializing in retail, distribution, and IT infrastructure management.

Mexico
Message

What I'm looking for

I seek a client-facing IT leadership role where I can lead ERP implementations, mentor teams, own KPIs and SLAs, drive process improvements, and grow through cross-functional collaboration.

I lead full-cycle ERP implementations for retail and distribution clients, managing POS hardware, system integrations, and cross-functional project alignment to ensure seamless go-lives. I provide module expertise, mentor junior consultants, and drive process improvements to deliver measurable client outcomes.

As an infrastructure leader I managed site-level teams supporting North American customers, hired and trained staff, and owned KPIs, SLAs, forecasts and quality reporting (including client kudos early in engagement). I collaborate with sales, logistics, and operations to optimize performance and post-go-live success.

Experience

Work history, roles, and key accomplishments

IN

Transaction Management Specialist

Jan 2019 - Jul 2021 (2 years 6 months)

Reviewed and processed LATAM transactions, purchase orders, credits and rebills for Microsoft commercial operations, ensuring documentation accuracy and compliance.

IN

Technical Process Specialist

Oct 2016 - Oct 2018 (2 years)

Provided L1 and L2 IT support across NA, EMEA and LATAM as single point of contact via calls, emails and ServiceNow; managed reports, forecasts and team metrics.

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma de Nuevo León logoUL

Universidad Autónoma de Nuevo León

Bachelor of Business Management, Business Management

Bachelor of Business Management completed in July 2013 at Universidad Autónoma de Nuevo León.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Claudio Gutiérrez - Installation Consultant Principal - Epicor | Himalayas