Claudio Gutiérrez
@claudiogutirrez
I am an ERP implementation leader specializing in retail, distribution, and IT infrastructure management.
MexicoWhat I'm looking for
I lead full-cycle ERP implementations for retail and distribution clients, managing POS hardware, system integrations, and cross-functional project alignment to ensure seamless go-lives. I provide module expertise, mentor junior consultants, and drive process improvements to deliver measurable client outcomes.
As an infrastructure leader I managed site-level teams supporting North American customers, hired and trained staff, and owned KPIs, SLAs, forecasts and quality reporting (including client kudos early in engagement). I collaborate with sales, logistics, and operations to optimize performance and post-go-live success.
Experience
Work history, roles, and key accomplishments
EPLead full-cycle implementations of Epicor ERP for retail and distribution clients, installing POS hardware and integrations to ensure seamless deployments and successful go-lives.
EPManaged the Monterrey infrastructure team providing IT support to North American customers and collaborated with sales, marketing and logistics to meet customer SLAs and requirements.
Led hiring, training and delivery for the LAUSD project, managing workforce, KPIs, SLAs and forecasts, and earned client KUDOS within the first three weeks.
Developed and revamped project reports, KPIs, forecasts and scorecards, and conducted training to implement new procedures and improve project visibility.
Reviewed and processed LATAM transactions, purchase orders, credits and rebills for Microsoft commercial operations, ensuring documentation accuracy and compliance.
Provided L1 and L2 IT support across NA, EMEA and LATAM as single point of contact via calls, emails and ServiceNow; managed reports, forecasts and team metrics.
ENSenior Technical Process Executive
Energizer
Feb 2015 - Oct 2016 (1 year 8 months)
Provided L1 IT support to North and LATAM regions, handling incidents and service requests to maintain operational continuity and service levels.
Education
Degrees, certifications, and relevant coursework
ULUniversidad Autónoma de Nuevo León
Bachelor of Business Management, Business Management
Bachelor of Business Management completed in July 2013 at Universidad Autónoma de Nuevo León.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Interested in hiring Claudio?
You can contact Claudio and 90k+ other talented remote workers on Himalayas.
Message ClaudioFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
