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Paola AbundesPA
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Paola Abundes

@paolaabundes

Business Analyst & Project Manager with 8+ years in IT, systems implementation, process improvement, and cross-functional teams

Mexico
Message

I’m a Business Systems Analyst and Project Manager with 8+ years of experience in IT and 5+ years working across business analysis, systems implementation, project delivery, and process improvement. I enjoy working at the intersection of business and technology, translating complex business needs into practical, scalable solutions and helping cross-functional teams deliver results.

My experience includes enterprise systems and HRIS platforms such as Workday, Dayforce, SAP SuccessFactors, ERP solutions, Oracle APEX, ServiceNow, and API/integration-related projects. I have worked on requirements gathering, process analysis, functional documentation, data mapping, testing, system adoption, stakeholder management, and Agile/Scrum delivery.

At Petco, I supported Workday and Dayforce initiatives, including HRIS adoption for 800+ employees, absence management, payroll integration, and collaboration with international teams. I also served as Scrum Master for multiple web and mobile product teams. Previously, at Coface, I worked on claims and debt collection processes, Oracle APEX solutions, data analysis, and process improvements that contributed to a 35% faster resolution process.

I’m particularly interested in remote opportunities as a Business Analyst, Systems/Implementation Consultant, Project Manager, Product Owner, or HRIS/ERP functional analyst. I’m also interested in financial systems, enterprise technology, data, automation, and projects where I can combine business knowledge with technical problem-solving.

I’m fluent in English and Spanish and enjoy working with international, multicultural teams. I’m looking for a remote environment where I can contribute immediately, continue developing my technical and analytical skills, and work on meaningful technology projects.

Experience

Work history, roles, and key accomplishments

FR
Current

Project Manager & Business Systems Analyst

Freelance

Aug 2025 - Present (1 year 2 months)

Gathers business requirements through stakeholder workshops and interviews on ERP and software implementation projects, documenting them as functional specifications, process flows, and BRDs. Analyzes client processes with gap analysis and process mapping to define scope and recommend system changes.

Petco logoPE

Business Systems Analyst / Scrum Master

Aug 2024 - Aug 2025 (1 year)

Led requirements gathering and functional analysis for HRIS platforms (Workday, Dayforce, SAP SuccessFactors), translating needs from global stakeholders into functional specifications, user stories, and acceptance criteria. Managed Agile backlog and sprint planning for distributed teams in the US and India, improving prioritization and delivery visibility.

Coface logoCO

Business Systems Analyst

Dec 2021 - Aug 2024 (2 years 8 months)

Gathered and defined requirements with stakeholders in the US, Canada, and Europe for credit insurance platforms (iMX) covering claims, credit risk, and debt collection; wrote BRDs, process flows, and user guides for multi-regional review cycles. Proposed and developed an Oracle APEX application that consolidated information from three applications into one page per claim, cutting collectors' look

AM

IT Financial User Support

Amloid

Jan 2019 - Jun 2019 (5 months)

Led migration of Accounts Receivable and related financial modules from ContpaQ to Epicor, managing database transfers and system updates. Gathered requirements from finance and billing stakeholders and provided documentation and remote support to billing teams in New Jersey during the transition.

GA

Help Desk

Granmark / Amscan

Mar 2017 - Nov 2018 (1 year 8 months)

Supported the Epicor ERP 3.3 billing system update across Mexico and the US with NY Amscan, documenting process changes for end-user training. Provided ERP support, training, and documentation across Accounts Receivable, Accounts Payable, Shipping, Billing, and Marketing.

Education

Degrees, certifications, and relevant coursework

Tecmilenio University logoTU

Tecmilenio University

Bachelor of Science, Computer Science and Administration

Pursuing a Bachelor of Science in Computer Science and Administration, with an expected graduation in 2027.

WO

Workday

Workday HCM Core Supplemental for Administrators, Human Capital Management

2025 - 2025

Completed the Workday HCM Core Supplemental for Administrators certification in 2025.

WO

Workday

Workday HCM Core for Administrators, Human Capital Management

2025 - 2025

Completed the Workday HCM Core for Administrators certification in 2025.

RA

Robot Training Academy

Python, Computer Science

2023 - 2023

Completed a Python course at Robot Training Academy in 2023.

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