Yohans baye
@yohansbaye
Customer Service Officer skilled in banking service delivery, accurate transaction handling, and analytics-driven problem solving.
What I'm looking for
I’m a Customer Service Officer with experience delivering customer-centered banking services and managing complex financial interactions. I verify accounts, process transactions accurately, and maintain professional customer relationships while resolving discrepancies through analytical problem-solving.
In my roles at Addis Bank s.c and during my internship at Ethiopia Insurance Company, I tracked product availability, reviewed inbound receipts and invoices, and supported the preparation of clear financial reports. I bring strong communication, organization, and Microsoft Office proficiency, and I’m motivated to apply my analytical skills in a customer-focused customer service representative role.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Addis Bank S.C
Jan 2023 - Present (3 years 4 months)
Processed customer orders and tracked product availability using Microsoft Excel and Word to ensure accuracy, while verifying inbound receipts and invoices and resolving discrepancies through analytical problem-solving.
Intern
Ethiopia Insurance Company
Aug 2022 - Sep 2022 (1 month)
Verified invoices and accounts accurately and on time while maintaining detailed records, and prepared financial reports with clear written and verbal updates to team members and management.
Education
Degrees, certifications, and relevant coursework
Bahir Dar University
Bachelor of Arts, Marketing Management
2023 -
Grade: GPA: 3.87; Great Distinction
Activities and societies: Senior thesis: "Service Delivery and Compliant Handling Practice" for Commercial Bank of Ethiopia (CBE), Bahir Dar Branch; applied mixed-methods research and analyzed survey data in Microsoft Excel.
Earned a Bachelor of Arts in Marketing Management at Bahir Dar University. Completed a senior thesis evaluating banking service delivery and compliant handling practices using SERVQUAL and relationship marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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