Open to opportunities

Yohans baye

@yohansbaye

Customer Service Officer skilled in banking service delivery, accurate transaction handling, and analytics-driven problem solving.

Ethiopia

Message

What I'm looking for

I’m seeking to leverage analytical skills and a customer-focused approach in a customer service representative role, delivering accurate service, resolving discrepancies efficiently, and supporting strong customer relationships with clear communication and organization.

I’m a Customer Service Officer with experience delivering customer-centered banking services and managing complex financial interactions. I verify accounts, process transactions accurately, and maintain professional customer relationships while resolving discrepancies through analytical problem-solving.

In my roles at Addis Bank s.c and during my internship at Ethiopia Insurance Company, I tracked product availability, reviewed inbound receipts and invoices, and supported the preparation of clear financial reports. I bring strong communication, organization, and Microsoft Office proficiency, and I’m motivated to apply my analytical skills in a customer-focused customer service representative role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Addis Bank S.C

Jan 2023 - Present (3 years 4 months)

Processed customer orders and tracked product availability using Microsoft Excel and Word to ensure accuracy, while verifying inbound receipts and invoices and resolving discrepancies through analytical problem-solving.

Customer Service Banking Customer Support Transaction Processing Microsoft Excel Microsoft Word Professional communication

Intern

Ethiopia Insurance Company

Aug 2022 - Sep 2022 (1 month)

Verified invoices and accounts accurately and on time while maintaining detailed records, and prepared financial reports with clear written and verbal updates to team members and management.

Account Reconciliation Financial Reporting Record keeping Microsoft Excel Written Communication Verbal Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Bahir Dar University

Bachelor of Arts, Marketing Management

2023 -

Grade: GPA: 3.87; Great Distinction

Activities and societies: Senior thesis: "Service Delivery and Compliant Handling Practice" for Commercial Bank of Ethiopia (CBE), Bahir Dar Branch; applied mixed-methods research and analyzed survey data in Microsoft Excel.

Earned a Bachelor of Arts in Marketing Management at Bahir Dar University. Completed a senior thesis evaluating banking service delivery and compliant handling practices using SERVQUAL and relationship marketing.