Fsha Abrha
@fshaabrha
I deliver customer service operations experience across progressive banking roles at Wegagen Bank.
EthiopiaWhat I'm looking for
I've built progressive customer service experience at Wegagen Bank, serving as an Associate Jr. Customer Service Officer, Jr. Customer Service Officer, and Customer Service Officer.
I worked at the bank from October 2019 through December 2024, advancing from junior customer service responsibilities into a Customer Service Officer role.
I'm looking to bring my banking customer service background and proven progression within Wegagen Bank to my next opportunity.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Wegagen Bank
Apr 2022 - Dec 2024 (2 years 8 months)
Served as a Customer Service Officer, handling customer service duties.
Jr. Customer Service Officer
Wegagen Bank
Oct 2020 - Mar 2022 (1 year 5 months)
Served as a Junior Customer Service Officer, handling customer service duties.
Associate Jr. Customer Service Officer
Wegagen Bank
Oct 2019 - Sep 2020 (11 months)
Served as an Associate Junior Customer Service Officer, handling customer service duties.
Education
Degrees, certifications, and relevant coursework
Microlink Information Technology and Business College
Master of Science , Accounting and Finance
2019 - 2022
Activities and societies: Social club,Librarian
Graduated with honor with GPA 3.92.
Research Title: Financial performance analysis using CAMEL Approach
Sheba University College
Bachelor of Arts, Accounting
2016 - 2019
Grade: 4.0
Activities and societies: Social Club
Graduated in high Honor with GPA 4.0
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
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