Open to opportunities

Redieat Fesseha

@redieatfesseha

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Customer service officer focused on improving satisfaction, operational accuracy, and team performance.

Ethiopia

Message

What I'm looking for

I seek a client-focused role in a dynamic institution where I can improve customer satisfaction, lead teams, ensure operational accuracy, and support growth.

I am a customer service professional with progressive bank experience delivering high-quality service, handling cash and non-cash transactions, and training junior staff to improve departmental performance. I have a BA in Management (CGPA 3.56) and an MBA (CGPA 3.33), and I consistently drive customer loyalty through clear communication and active listening.

At Ahadu Bank and Addis International Bank I maintained customer satisfaction, processed transactions with accuracy, supported sales and operations, and built strong colleague relationships to foster teamwork and service excellence. I bring a client-focused, proactive approach and leadership experience to support organizational growth and operational integrity.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Ahadu Bank S.C

Apr 2023 - May 2025 (2 years 1 month)

Maintained high customer satisfaction by delivering quality service, processing cash/credit/check transactions accurately, and training new staff to improve branch performance.

Customer Service Cash Handling Transaction Processing Staff Training Customer Engagement Microsoft Excel Database Management Communication

Graduate Trainee & Customer Service Officer

Addis International Bank S.C

Dec 2021 - Apr 2023 (1 year 4 months)

Supported customer service operations by addressing inquiries, handling cash and non-cash transactions, and assisting sales and branch operations to maintain client satisfaction.

Customer Service Cash Handling Sales Support Customer Engagement Communication Team Collaboration