Open to opportunities

Iyasu Gashu

@iyasugashu

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Public administration graduate with strong leadership, customer service, and communication skills.

Ethiopia

Message

What I'm looking for

I am looking for roles in customer service, community development, or public administration where I can lead teams, serve communities, and grow professionally.

I am a 2023 Bachelor of Arts graduate in Public Administration and Development Management from Addis Ababa University, with a 3.78 CGPA and practical experience in customer service roles at Dashen Bank and Amhara Bank.

I bring demonstrated leadership as a community team leader (Green Legacy) and long-term team leadership through my school years, coupled with strengths in communication, problem solving, negotiation, and interpersonal skills.

I am committed, honest, adaptable, and eager to apply my managerial and customer-service experience to roles that allow me to serve communities, support organizational goals, and continue professional growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Dashen Bank SC

Aug 2023 - Present (2 years 5 months)

Provided front-line customer service and account support at Dashen Bank, resolving client inquiries and improving service quality since August 2023. Applied communication and problem-solving skills to maintain customer satisfaction and operational accuracy.

Customer Service Communication Problem Solving Cash Handling Conflict Resolution CRM Teamwork Attention To Detail

Customer Care Intern

Amhara Bank SC

Completed an internship in customer care handling client requests and supporting daily service operations to gain practical banking experience and improve client response processes.

Customer Service client support Communication Problem Solving Cash Handling Teamwork Service Orientation

Education

Degrees, certifications, and relevant coursework

Addis Ababa University

Bachelor of Arts, Public Administration and Development Management

Grade: 3.78

Activities and societies: Internship as customer care at Amhara Bank; Green legacy team leader in kebele; community involvement; customer service officer at Dashen Bank since 14 August 2023

Bachelor of Arts in Public Administration and Development Management completed with a CGPA of 3.78 in 2023.