Open to opportunities

Eliyas Gemeda

@eliyasgemeda

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Finance and banking professional delivering accurate financial operations, customer service, and virtual admin support.

Ethiopia

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What I'm looking for

I seek remote finance, banking, or administrative roles offering meaningful responsibility, growth, collaborative culture, and opportunities to apply financial analysis and virtual support skills.

I am a results-driven finance and banking professional with over five years of hands-on experience in financial operations, customer service, and virtual administrative support. I combine accounting knowledge with strong customer-facing skills to resolve inquiries and improve service metrics.

At Bank of Abyssinia I delivered multi-channel support, helped customers adopt digital banking tools, and collaborated across teams to streamline real-time solutions while maintaining data accuracy and compliance.

I hold a BA in Accounting and a Virtual Assistance Certificate, and I seek remote roles where I can apply financial analysis, reporting, and virtual administrative expertise to support organizational growth and economic empowerment.

Experience

Work history, roles, and key accomplishments

Current

Associate Customer Advisor

Current

Bank of Abyssinia

Mar 2023 - Present (2 years 6 months)

Delivered professional multi-channel customer service for digital banking, improving call resolution metrics and guiding clients through products and onboarding processes to increase customer satisfaction.

Customer Service Banking Operations CRM Digital Banking Financial Reporting Microsoft Office Data Entry Cross Functional Collaboration

Junior Customer Advisor

Bank of Abyssinia

Oct 2021 - Mar 2023 (1 year 5 months)

Handled high volumes of customer queries, educated clients on banking products and digital tools, and supported client onboarding while maintaining detailed interaction records for compliance.

Customer Service Onboarding Digital Banking Record keeping Communication Time Management Problem Solving

Junior Officer

Tero Branch

Feb 2020 - Oct 2021 (1 year 8 months)

Managed day-to-day branch operations including deposits, withdrawals, loan processing, and account reconciliation while ensuring regulatory compliance and supporting financial reporting and audits.

Account Reconciliation Regulatory Compliance Financial Reporting Microsoft Office Google Workspace Client Relations

Bank Trainee

Tero Branch

Oct 2019 - Feb 2020 (4 months)

Completed comprehensive training in banking principles and operations, supported data entry and record verification, and shadowed senior staff to learn branch procedures and customer support.

Banking Principles Data Entry Customer Support Training Attention To Detail

Education

Degrees, certifications, and relevant coursework

Undefined (Eliyas Geremew)

Bachelor of Arts, Accounting

2019 -

Activities and societies: Participated in academic projects and group case studies; developed skills in budgeting, cost control, financial analysis, and use of industry-standard tools.

Bachelor of Arts in Accounting studies covering financial accounting, managerial accounting, auditing, taxation, and financial reporting with practical training in budgeting and financial analysis.