Lemma Marew
@lemmamarew
Customer Service Officer focused on data-driven, customer-first support.
EthiopiaWhat I'm looking for
I am a Customer Service Officer with a strong customer-first mindset and solid communication skills developed through my banking experience. I supported customers while maintaining professionalism, with additional experience from Global Bank Ethiopia in the same position.
I also completed a Data Analysis under Graduate Program through Jigjiga University and built habits around time management, teamwork, and clear communication. My certifications further strengthen my work, including Anti Money Laundering and CFT, digital marketing from scratch, and training focused on advanced communication and CAFEC.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Zemen Bank
Worked as a Customer Service Officer, supporting customers by addressing inquiries and providing service assistance at Zemen Bank. Applied strong communication, teamwork, and time management to maintain a positive customer experience.
Customer Service Officer
Global Bank Ethiopia
Completed six months of experience as a Customer Service Officer at Global Bank Ethiopia, handling customer interactions and service requests. Demonstrated professional communication skills, teamwork, and responsiveness to customer needs.
Education
Degrees, certifications, and relevant coursework
Jigjiga University
Bachelor of Economics, Economics
2019 - 2022
Activities and societies: Data Analysis undergraduate program; developed communication, teamwork, and time management skills.
Completed an undergraduate program in data analysis and earned a bachelor degree in Economics. Studied from October 2019 to July 2022 (G.C).
CAFEC
Certification, Advanced Communication Skills
2025 -
Completed a certification/training in advanced communication skills (May 22–23, 2025 G.C).
Ethiopian Institute of Financial Studies
Training Certificate, Anti-Money Laundering (AML) and CFT
2026 -
Completed training in anti-money laundering (AML) and CFT (May 29, 2026 G.C).
Center for African Leadership Development
Training Certificate, Communication Skills
2023 -
Completed a communication skills training (March 10–11, 2023 G.C).
Mind Luster
Training Certificate, Digital Marketing
2025 -
Completed a digital marketing training from scratch (July 02, 2025 G.C).
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
Interested in hiring Lemma?
You can contact Lemma and 90k+ other talented remote workers on Himalayas.
Message LemmaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
