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Yinka Oladapo

@yinkaoladapo

Customer service representative across sales and support who handled calls, resolved customer concerns, and supported retention and sales.

Nigeria

Message

Across Equitable USA, Oskez Global Academy, and Leading Steps Babies And Kiddies World, I handled customer interactions in sales and support roles. At Equitable USA, I followed call scripts, met call volume and appointment-setting targets, and followed up with prospects about policy discussions.

At Oskez Global Academy, I coordinated with admissions, academic, and finance teams to resolve student issues and followed up with prospective students. At Leading Steps Babies And Kiddies World, I helped customers choose products, processed purchases, and encouraged repeat business through service and product recommendations.

Experience

Work history, roles, and key accomplishments

Cold Caller

Equitable USA

Feb 2024 - Jun 2026 (2 years 4 months)

Followed approved call scripts while adapting communication styles to engage different customer personalities and improve response rates. Achieved daily and weekly call volume, lead generation, and appointment-setting targets while maintaining high-quality customer interactions.

Troubleshooting Product Knowledge Sales Support Data Analysis Report Generation Order Processing Cross selling and upselling Microsoft Office Proficiency eagerness to learn Feedback Receptiveness Process Improvement Attention To Detail

Customer Service Representative

Oskez Global Academy

Jul 2022 - Dec 2023 (1 year 5 months)

Coordinated with the admissions, academic, and finance departments to resolve student issues, ensuring seamless communication and prompt follow-up on outstanding requests. Responded to complaints and service-related concerns professionally, investigated issues thoroughly, and implemented appropriate solutions while adhering to company policies and service standards.

Sales Representative

Leading Steps Babies And Kiddies World

Jan 2021 - May 2022 (1 year 4 months)

Managed inbound and outbound sales interactions, assisting customers in selecting suitable baby and children's products based on their needs and preferences. Processed customer purchases, handled cash and POS transactions accurately, and maintained balanced daily sales records.