Yineth Angel

At VINEVIDA, I lead customer service operations for a high-volume e-commerce brand, overseeing a dedicated support team and daily service performance.

I manage Zendesk ticket routing, escalation protocols, response performance, and CSAT metrics. I also develop SOPs for returns, refunds, and private-label bulk orders while managing chargebacks to protect revenue.

I work closely with Production, Warehouse, and IT teams to resolve complex logistics issues and improve communication across departments. I hire, train, coach, and mentor team members to maintain high performance standards.

My background also includes office coordination and patient intake at Higher Standard Home Care, logistics and custom print order support at OfficeMax, and guest service at Acqualina Resort. I'm bilingual in English and Spanish.