Khrysteen Kalayag
@khrysteenkalayag
I build eCommerce support systems that improve customer and order operations.
United StatesWhat I'm looking for
At FlagShip Fulfillment, I manage client relationships as the main contact for inquiries and issues, maintain accurate interaction records, and proactively monitor satisfaction. Through Commerce Care, I build customer service operations, onboarding, and support systems.
I've led customer support teams, managed email and social community support, created email templates, overseen quality, and checked orders at Crypto Crew University. My background also includes customer service management, quality assurance coaching, order fulfillment, inventory coordination, CRM tools, and process optimization across eCommerce operations.
Experience
Work history, roles, and key accomplishments
Founded and led Commerce Care, focusing on customer service operations and eCommerce support solutions.
Client Relations Manager
Jul 2023 - Present (3 years 1 month)
• Manages client relationships, serving as the main point of contact for inquiries and issues.
• Maintains accurate records of client interactions and transactions to ensure smooth communication.
• Monitors client satisfaction and proactively addressed any issues to enhance overall experience.
Worked as Customer Service Manager at Viral Ecom Adz.
- Handles email support
- Social media community management
- Creating email templates
- Responsible for overseeing quality of emails being sent
- Responsible for checking orders
- Oversees day to day CS operations
Worked as Chat and Email Support at Self-employed.
Full-time parenting
Career Break
May 2014 - Apr 2016 (1 year 11 months)
Worked as Full-time parenting at Career Break.
Worked as Customer Service Specialist at TTEC.
- Evaluating calls and chat conversations by the agents based on product knowledge and communication skills for Quality Assurance purposes
- Sending the Quality Reports to the client.
- Coaching agents to identify good points and areas of improvement
Worked as Customer Service Representative at eTelecare Global Solutions.
Education
Degrees, certifications, and relevant coursework
Khrysteen hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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