Yeshna Mooroongapillay
@yeshnamooroongapilla
I lead HR and customer service, building compliant teams and delivering great client experiences.
MauritiusWhat I'm looking for
I’m a Human Resources & Customer Service professional with hands-on experience leading recruitment, onboarding, and day-to-day operations across fast-moving campaigns. Over multiple engagements, I’ve built strong, well-organized teams by combining employee relations with clear HR policies and practical execution.
From serving as a Tele-sales Agent to stepping into leadership, I’ve owned customer-facing performance and professional service standards. I’ve handled appointment setting, front-desk operations, escalations, training agents, and driving campaign growth—always with a focus on quality and compliance.
As a Human Resources Manager (2021–2025), I led HR and operational functions across an Australian superannuation campaign and a U.S 401(K) project. I managed recruitment, training, payroll, compliance, team supervision, performance management, and leave management—so operations run smoothly while employees feel supported and clearly guided.
Experience
Work history, roles, and key accomplishments
Human Resources Manager
Telsure Ltd
Jan 2021 - Jan 2025 (4 years)
Led HR and operational functions across an Australian superannuation campaign and a U.S. 401(K) project. Managed recruitment, training, payroll, compliance, team supervision, performance management, and day-to-day campaign operations.
Team Leader
Atalian Interactive
Jan 2019 - Jan 2021 (2 years)
Served as main client contact while leading a team on an Australian solar campaign. Managed escalations, trained agents, and supported campaign growth through day-to-day leadership.
Tele-Sales Agent
Atalian Interactive
Jan 2016 - Jan 2019 (3 years)
Handled appointment setting and direct sales for life/funeral insurance campaigns across UK projects. Conducted customer surveys while ensuring quality and compliance, and supported front-desk operations and customer engagement.
Sales Girl / Cashier
Manjoo Interdecor
Nov 2015 - Dec 2015 (1 month)
Assisted customers and handled cash and card transactions, including billing and restocking. Maintained a clean, organized sales area and supported customer-focused service during school-holiday employment.
Education
Degrees, certifications, and relevant coursework
Adventist College
Higher School Certificate, General Education
Completed the Higher School Certificate at Adventist College.
Kadosh Training
IATA Foundation, IATA
Completed a foundation program in IATA.
Sheffield School of Human Resources
Human Resources Training, Human Resources Management
Completed human resources training and professional skill development.
Invest Ltd
Accounts Clerk (Accounting & Finance), Accounting & Finance
Completed advanced technical training for accounting and finance and trained as an accounts clerk, including basic auditing fundamentals.
Availability
Location
MauritiusAuthorized to work in
Job categories
Skills
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