At Voiso Limited, I onboard SaaS customers by configuring platform accounts and settings for their business requirements. I also troubleshoot API requests and integrations.
I investigate customer issues using application and system logs, Grafana dashboards, and cluster metrics. For advanced cases, I use MTR, Wireshark captures, and HAR files.
At Voiso Limited, I developed three internal automation tools for support and operational workflows, including utilities for support tickets, account creation, and preparing video files for archival storage.
At KPMG Kazakhstan, I managed Active Directory accounts and file-server permissions, and participated in file-server migration and an IBS implementation project. Earlier, I provided IT support at KPMG Kazakhstan and Efes Kazakhstan, and device service at Philip Morris.
