Keldibek Kurmangaliyev
@keldibekkurmangaliye
Senior IT professional focused on application support, product ownership, and service delivery leadership.
KazakhstanWhat I'm looking for
I am a senior IT professional with 8+ years of experience in application support, product ownership, and cross-functional collaboration. I build support processes, coordinate bug lifecycles, and act as a bridge between business users and development teams to align priorities and drive outcomes.
At Profitero I organized internal application support from scratch, reducing response time from several days to one hour, and facilitated knowledge sharing through documentation and technical notes. In prior roles I led L1/L2 support, generated performance reports to improve decision-making, and coordinated low-code development using MS PowerApps.
I am motivated to grow into a management track focused on team leadership and service delivery, and I bring strengths in stakeholder communication, requirement elicitation, backlog management, and a technical toolkit that includes SQL, Power BI, ServiceNow, Jira, and GitLab.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Engineer
Profitero
May 2022 - Present (4 years 1 month)
Organized support processes for internal applications, reducing response time from several days to 1 hour; coordinated bug lifecycle, documentation, and stakeholder-developer alignment to improve service delivery.
Product Owner Intern
Alfa Bank Kazakhstan
Jan 2022 - Apr 2022 (3 months)
Facilitated agile ceremonies and translated stakeholder requirements into backlog items and user stories, improving team visibility of priorities and roadmap delivery.
Application Support Engineer
Norsec Delta Projects LLP
Mar 2020 - Dec 2021 (1 year 9 months)
Collaborated with stakeholders to define requirements for a competency assessment application, documented epics and user stories, coordinated low-code MS PowerApps development, and initiated decommissioning of unused apps to reduce complexity.
Service Desk Engineer
Norsec Delta Projects LLP
Jul 2018 - Mar 2020 (1 year 8 months)
Provided L1/L2 support via ServiceNow and Remedy and produced weekly performance reports in Excel to improve data-driven decision-making.
Education
Degrees, certifications, and relevant coursework
EPAM (Business Analysis course)
Certificate, Business Analysis
2023 - 2023
Completed a professional Business Analysis course focused on requirements elicitation and related BA practices.
Suleyman Demirel University
Bachelor of Science, Computer Science
2013 - 2017
Completed a Bachelor of Science in Computer Science with coursework covering core CS topics over a four-year program.
Availability
Location
KazakhstanAuthorized to work in
Job categories
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