Aiymzhan Zhaxylyk
@aiymzhanzhaxylyk
I investigate payment-system incidents and turn complex logs into actionable engineering fixes.
KazakhstanWhat I'm looking for
I'm a technical support and application analyst focused on payment systems, transaction lifecycles, and complex incident investigation in FinTech.
At ECPK IT, I served as the primary L3 technical expert for RCA, analyzing 10,000+ daily payment and system events in Kibana and Zabbix. My work helped reduce recurring system failures by 20%.
I process large datasets, build reporting for key product metrics, and maintain SLA compliance at 99.9%. I also bridge support and engineering teams by localizing architectural bugs, preparing Jira reports, and accelerating critical escalation closure by 70%.
Previously, I supported B2B communication networks at Orbicom and monitored telecommunications equipment at ASTEL. I bring hands-on experience in L2/L3 support, log analysis, SQL, Python, incident management, and technical documentation.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Specialist
ECPK IT
Feb 2023 - May 2026 (3 years 3 months)
Served as the primary L3 technical expert for incident investigations, analyzing payment transaction logs and system events to identify anomalies and reduce recurring failures. Facilitated cross-functional collaboration and managed the full resolution lifecycle.
Technical Support Engineer (L2)
Orbicom LLP
Jul 2022 - Feb 2023 (7 months)
Performed rapid identification of technical anomalies across B2B corporate communication networks, localizing failures and reducing equipment downtime. Systematized diagnostic data and routed high-priority cases to the L3 team.
User Support Engineer
ASTEL
Jan 2022 - Jul 2022 (6 months)
Conducted continuous preventive monitoring of telecommunications equipment, identifying technical deviations and potential failures.
Education
Degrees, certifications, and relevant coursework
Satbayev University
Bachelor's Degree, Radio Engineering, Electronics and Telecommunications
Bachelor's Degree in Radio Engineering, Electronics and Telecommunications from Satbayev University.
Availability
Location
KazakhstanAuthorized to work in
Job categories
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