Samat Sakhiyev

Diagnosed and responded to system issues as part of an SRE team, monitored failures using Jira Alerts, and participated in on-call duties. Automated work with scripts and managed a team as a Scrum master.

Deployed and maintained systems and databases including Nginx, Jenkins, GitLab, ELK, and MySQL. Administered and secured servers, set up logging and monitoring, and coordinated with development to resolve urgent issues.

Assisted clients by answering calls, opening cases, and working with the ticketing system. Provided customer service by diagnosing and resolving issues, and handled high volumes of support requests via phone, email, and chat.

Provided 1st and 2nd line support across the CIS region, ensuring user requests were logged and resolved within approved timeframes. Handled hardware/software installation, network support, and user training.

Provided 2nd and 3rd line IT support, assisted in developing corporate IT standards, and offered improvements to existing systems. Participated in testing new technologies and coordinated IT resources.

Erasmus+ exchange program in Computer Science at the University of Tartu, completed in 2020.

Master of Science in IT Security from Vilnius Gediminas Technical University, completed in 2020.

Bachelor of Computer Science from International Information Technology University, completed in 2017.

Exchange program in Computer Science at Universiti Teknologi MARA, completed in 2016.