Yelyzaveta Surmilova
@yelyzaveta_surmilova
I create technical SaaS content that turns complex product workflows into clear self-service resources.
United KingdomWhat I'm looking for
At Crocoblock, I produced 10–12 customer-facing SaaS content pieces monthly, completing 150+ tracked guides, product overviews, troubleshooting resources, and educational articles. I turn product and support insight into accurate self-service content that helps users adopt products and resolve issues independently.
I've also supported a global SaaS customer base, handling around 240 requests and 30 calls per month while ranking among the top 1–2 KPI performers in my final six months. I bring hands-on experience with SEO, WordPress, REST APIs, AI-assisted content workflows, and collaborating with product, development, marketing, and support teams.
Experience
Work history, roles, and key accomplishments
Content Writer | Copywriter
Crocoblock
Feb 2025 - Aug 2026 (1 year 6 months)
Produced 10–12 content pieces monthly for a global SaaS audience, delivering 150+ tasks across technical guides, product and educational content. Interviewed SMEs and translated complex functionality into clear content. Used customer insights and SEO to drive content needs and discoverability, collaborating across product, development, support, and marketing.
Technical Support Specialist
Crocoblock
Nov 2022 - Jun 2025 (2 years 7 months)
Supported a SaaS customer base (~240 requests and 30 calls monthly).
Translated complex technical information into clear communication for varied audiences.
Managed a high-volume workload while meeting KPIs, ranking among the top 1–2 performers in monthly assessments during the final six months.
Education
Degrees, certifications, and relevant coursework
The Open University
Bachelor of Arts, Arts & Humanities
2025 -
Pursuing a Bachelor's degree in Arts & Humanities with a focus on Creative Writing.
Swansea University
Academic Mobility, Humanities
2023 - 2024
Participated in an academic mobility program in Humanities and Humanistic Studies.
University of Palermo
Academic Mobility, Foreign Languages & Literatures
2022 - 2022
Participated in an academic mobility program in Foreign Languages & Literatures.
Petro Mohyla Black Sea National University
Bachelor of Arts, Language Interpretation & Translation
2020 - 2024
Completed a Bachelor's degree in Language Interpretation & Translation.
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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