Open to opportunities

Emily Anne Cochrane

@emilyannecochrane

Message

I’m a Technical Author and Technical Writer who turns complex tech into clear, user-focused documentation.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can own documentation end-to-end, collaborate with product/engineering, and use API and UX writing skills to reduce support queries. I thrive in remote Agile teams with clear style and high-quality standards.

I’m an experienced Technical Author with almost four years’ experience creating clear, user-focused technical documentation within the SaaS and medical device industries. I’m recognised for exceptional writing skills and a track record of producing documentation, knowledge base articles, and user guides that improve the user experience and reduce support queries.

I translate complex technical concepts into accessible content for diverse audiences, collaborating effectively with cross-functional teams in remote, Agile environments. In my most recent role, I created and maintained client-facing product documentation using Google Docs and the Zendesk Help Center, managing content from draft through publication.

I’ve strengthened documentation quality through hands-on, end-to-end ownership: migrating and quality-checking almost 1,000 knowledge base articles, managing the documentation lifecycle in Jira, and editing HTML in Zendesk to improve usability. I also leverage API documentation tooling (OpenAPI/Swagger, Swagger UI, Postman, Markdown, GitHub Wiki Pages) and support workflows with diagrams and information architecture using tools like Miro.

Experience

Work history, roles, and key accomplishments

Current

Technical Author

Current

Innovid

May 2025 - Present (1 year 2 months)

Created and maintained client-facing product documentation for complex advertising technology products using Google Docs and the Zendesk Help Center. Migrated and quality-checked nearly 1,000 knowledge base articles and managed the documentation lifecycle in Jira, including HTML edits and accessibility-focused formatting.

Zendesk Google Docs Jira HTML Documentation Management Miro Snagit Microcopy Information Architecture Agile Collaboration Remote Work

Technical Writer

Helena Biosciences Europe

Oct 2022 - May 2025 (2 years 7 months)

Produced and maintained technical documentation to demonstrate product conformity with industry regulations, including Operator Manuals and Instructions for Use manuals aligned with IVDR guidelines. Managed documentation lifecycle in Q-Pulse, raised change requests, and supported documentation review and proofreading, including French language IFUs.

Microsoft Office Technical Documentation Adobe Acrobat Wondershare IVDR Operating Manual Regulatory Compliance

Ground Operations

Jet2 Ground Operations

Jun 2022 - Oct 2022 (4 months)

Served as the point of contact for customer queries, ensuring issues were prioritized and resolved. Communicated across teams to anticipate potential issues and manage customers through their journey.

Customer Support Prioritization Customer Journey Management

Leisure and Fitness Attendant

The Clarion Hotel

Nov 2021 - May 2022 (6 months)

Provided customer support by coordinating with internal teams to resolve inquiries promptly and effectively. Used Microsoft Office Suite and Canva to create company notices and social media content to support club communication and marketing.

Microsoft Office Customer Service Canva Social Media Content Creation Coordination

System Support

True Potential LLP

Apr 2021 - Nov 2021 (7 months)

Resolved technical issues for clients using True Potential CRM and coordinated with technical teams to ensure timely resolutions. Created and maintained knowledge base content (FAQs, user guides, troubleshooting guides) and trained financial advisers via Skype to support effective use of the True Potential app.

Technical Support True Potential CRM FAQs User Guides Troubleshooting Customer Training Skype Pensions

Administrative Assistant

Prima Cheese

Jan 2019 - Apr 2021 (2 years 3 months)

Coordinated executive meetings, managed incoming calls, and handled customer inquiries in person, by telephone, and by email. Produced documents and presentations using Microsoft Office Suite and supported marketing activity including social media content and promotional materials.

Microsoft Office Administrative Support Customer Service PowerPoint Social Media Content Event Planning Presentation Development

Hairdressing Assistant

Diva Hairdressing

Sep 2012 - Dec 2019 (7 years 3 months)

Worked as a Hairdressing Assistant at Diva Hairdressing while studying full-time during sixth form and university.

Education

Degrees, certifications, and relevant coursework

University of Sunderland

Bachelor of Arts, English Literature, Modern Foreign Languages, and Philosophy

Grade: 2.1 (Upper Second Class Honours)

Bachelor of Arts degree with modules including French, Spanish, English Literature, Linguistics and TESOL. Achieved a 2.1 (Upper Second Class Honours).

St Joseph’s Catholic Academy

A-Level Qualifications (CAS), Philosophy & Ethics, French, and Psychology

Grade: A in Philosophy & Ethics; B in French; B in Psychology

Completed A Levels (CAS) including Philosophy & Ethics, French, and Psychology. Achieved A in Philosophy & Ethics and B grades in French and Psychology.