Open to opportunities

Yehia EL-Boudy

@yehiaelboudy

Message

Dedicated customer service representative with technical support expertise.

Egypt

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a hardworking Customer Service representative with a strong focus on completing work quickly to consistently exceed targets. My experience spans various roles, including technical support and customer care, where I have developed a reliable reputation as a team member who takes on challenging tasks and is dedicated to business success.

Currently, I work as a Happiness Contractor for WordPress.com, where I deliver advanced technical support to users, resolving complex website functionality and performance issues. My technical skills in HTML, CSS, JavaScript, and PHP enable me to troubleshoot and enhance code effectively, ensuring customer satisfaction while driving sales through upselling subscriptions.

Previously, I have held positions at SupportYourApp, Hilton Hotels, and Vodafone UK, where I honed my customer service skills and achieved top rankings in performance metrics. My analytical approach to customer support has allowed me to implement strategies that enhance service delivery and optimize customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Happiness Contractor

Current

WordPress.com, Automattic

Apr 2024 - Present (1 year 2 months)

Deliver advanced technical support to WordPress.com users, resolving complex website functionality, customization, and performance issues. Apply expertise in HTML, CSS, JavaScript, and PHP to troubleshoot and enhance code. Drive sales by identifying customer needs and promoting WordPress.com plans and features. Manage billing inquiries and partner with teams to resolve technical escalations.

HTML CSS JavaScript PHP Technical Support Customer Satisfaction Troubleshooting Sales Billing Management Team Collaboration

Current

Technical Support Consultant

Current

SupportYourApp

Nov 2021 - Present (3 years 7 months)

As a Technical Support Consultant, I organized workforce management within a team, ensuring efficient operations. I analyzed customer support data to improve service delivery and implemented strategies based on insights. I communicated with customers globally through chat, email, and phone, providing assistance and collaborating with teammates to resolve escalations and enhance productivity.