AI image generator, Image Editing, AI Photo Generation, AI product photography, Customer Service, Travel Agent support, Loan Processing, Team Collaboration, Data Analyzation, Problem-Solving, Project Management, Calendar and Email Management
Looking for a job
Joseph Baquing
@josephbaquing
General Virtual Assistant, Customer Service & Email management, Problem-Solving AI Image Generator, Image Editing, Adobe Photoshop, Canva & CapCut.
PhilippinesWhat I'm looking for
At Concentrix CVG Philippines, I handled Booking.com inquiries, cancellations, and reservation changes, helping customers with travel concerns and account issues.
For the Comcast - Xfinity Account, I provided support for cable, internet, and mobile services. I assisted customers with troubleshooting, service requests, and billing questions.
At Panasiatic Solutions Call Center, I responded to customer inquiries and complaints through phone support and provided product information, billing explanations, and technical assistance.
Earlier, I supported marketing and loan-related work at United Coconut Planters Bank (UCPB) and EMB Capital Lending Corporation, including promotional events, loan processing, and customer relationships.
Experience
Work history, roles, and key accomplishments
Handled booking inquiries, cancellations, and reservation modifications for the Booking.com account. Assisted customers with travel-related concerns and account issues, ensuring satisfaction through prompt and accurate resolutions.
Provided technical support for cable, internet, and mobile services on the Comcast - Xfinity account. Assisted customers with troubleshooting, created service tickets, explained billing, and processed account changes.
PC
Customer Service Representative
Panasiatic Solutions Call Center
May 2018 - May 2020 (2 years)
Responded to customer inquiries and complaints through phone support. Provided product information, promotional offers, technical assistance, and billing clarifications for multiple mobile accounts.
UB
Marketing Specialist (In-House)
United Coconut Planters Bank
Oct 2013 - May 2014 (7 months)
Assisted the marketing manager in organizing promotional events and processing loans. Helped identify market opportunities, prepared quotations, and addressed client concerns.
EC
Marketing Specialist (Satellite Officer)
EMB Capital Lending Corporation
Nov 2010 - Sep 2013 (2 years 10 months)
Assisted in implementing business strategies and marketing initiatives. Promoted products and services, negotiated with customers, and built strong client relationships.
Education
Degrees, certifications, and relevant coursework
MC
Mount Carmel College
Bachelor of Science in Computer Science, Computer Science
2004 - 2008
Grade: 3.8
Activities and societies: Member of Rescue Team and Team Web Designer in thesis.
Bachelor of Science in Computer Science from Mount Carmel College, completed in 2008.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
160k+ PHP
Social media
Job categories
Skills
Customer ServiceTechnical SupportTroubleshootingClient RelationsEmail SupportVoice supportLive ChatBooking SupportReservation SupportBilling SupportLoan ProcessingCRM PlatformsCall Center PlatformsMicrosoft OfficeGoogle WorkspaceCanvaChatGptCapcutAdobe Creative SuiteAI ToolsImage GenerationImage RetouchingImage ProcessingVisual DesignVideo Editing
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