Y C

As a seasoned customer operations specialist, I have honed my skills in customer relationship management, product improvement, and content creation optimization. With 8 years of experience working remotely with multicultural teams, I have developed a unique ability to lead cross-functional teams and drive process improvements. My expertise in software proficiency includes Zendesk, Intercom, Jira, and Google Suite, among others.

In my previous roles, I have consistently delivered high-quality results, achieving 99% accuracy rates and increasing efficiency by 41%. I am passionate about shaping product roadmaps and streamlining processes to enhance customer experience. My strong communication skills and ability to partner with various teams have earned me a 100% CSAT score.

With a strong educational background in Business Administration and a specialization in Leisure and Sports Management, I am confident in my ability to drive business growth and improve customer satisfaction.