AUAbdou User
@abdouuser1
Senior customer support operations specialist driving escalations resolution and product adoption.
CanadaWhat I'm looking for
I am a senior customer support and operations professional with over three years' experience at Indeed.com, specializing in vendor operations, escalations, and cross-functional support strategy. I combine B2B sales experience with customer lifecycle management to deliver data-driven solutions and strong CSAT.
At Indeed I served as a senior escalation point for global vendor-led support teams, resolved high-risk complex cases, supported product launches, and identified account growth opportunities through strategic conversions and optimization of self-serve platforms.
Earlier roles in sales, marketing, and call center environments sharpened my consultative selling, CRM and pipeline management, training, and process improvement skills—enabling me to partner effectively with Product, Trust & Safety, Sales, Marketing, and Operations stakeholders.
Experience
Work history, roles, and key accomplishments
INSenior Scaled Business Specialist
Indeed.com
Jun 2022 - Present (3 years 8 months)
Serve as senior escalation point resolving high-risk, complex vendor cases and partner with employers to optimize hiring and ad ROI on Indeed’s self-serve platform; supported product launches and identified account growth opportunities that improved conversions.
Senior Sales & Marketing Associate
Good to Great Solutions
May 2020 - May 2022 (2 years)
Developed and implemented B2B sales strategies that improved lead conversion, upselling, and client retention; trained new associates in consultative selling and CRM pipeline management and analyzed performance to identify growth opportunities.
Call Center Representative
Access Research
Jan 2018 - Mar 2020 (2 years 2 months)
Handled high-volume inbound/outbound calls delivering one-call resolutions, educating customers on services, and supporting retention initiatives while maintaining quality standards.
Education
Degrees, certifications, and relevant coursework
YUYork University
Bachelor of Arts, Business Economics
Completed a Bachelor of Arts in Business Economics, focusing on economic principles applied to business decision-making.
Availability
Location
CanadaAuthorized to work in
Job categories
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