Yazmin Cade

Handle inbound and outbound member calls for Individual & Family Plans, explain benefits, billing, and claims, and resolve escalations while maintaining HIPAA compliance and improving member satisfaction.

Assisted customers with high utility bills, outage reporting, remote meter reads, and payment arrangements, improving billing accuracy and service continuity through clear, empathetic support.

Handled member inquiries on Medicare Advantage plans, explained formularies and coverage, assisted with claims and denials, and coordinated escalations to improve resolution times and member understanding.

Managed employee leave intake processes, tracked documentation deadlines, created tasks for case managers, and maintained confidential case notes to ensure compliance and timely follow-up.

Provided technical and product support for TurboTax and assisted Barclays cardholders with account servicing and authorized user issues, improving first-contact resolution through clear guidance and escalations.

Processed service start/stop requests, performed eligibility and credit checks, issued service orders, and collaborated with escalation teams to resolve billing and service issues enhancing customer retention.

Pursuing a Bachelor of Science in Business Administration through online coursework with an expected completion in 2029.

Activities and societies: President's Academic Excellence Award; Member of Alpha Sigma Lambda Honors Society

Completed an associate's degree in Business Administration via online studies, earning academic recognition including the President's Academic Excellence Award and membership in Alpha Sigma Lambda.

High School Diploma awarded after completion of secondary education at Cedar Shoals High School.