Looking for a job

Yati Rao

@yatirao

Message

I translate business needs into tested Salesforce solutions, automation, reporting, and successful go-lives.

India

Message

What I'm looking for

I'm looking to translate stakeholder needs into well-designed, tested Salesforce solutions, combining process design, automation, reporting, UAT, and enablement in an Agile, distributed team.

I've delivered Salesforce requirements-to-configuration work for FEXLE Services' U.S. enterprise client EAB, translating BRDs, user stories, and AS-IS/TO-BE processes into Flows, reporting, permissions, UAT, and go-live enablement. My work improved operational efficiency by approximately 15% and raised data completeness from 38% to 91%.

Across CloudZen365, Teleperformance DIBS, and Skyway I-Net Solutions, I've supported CRM/CPQ processes, automation, data quality, technical customer support, and operational reporting. I work closely with stakeholders and developers across Agile teams, using Salesforce, SQL, Excel, Jira, and AI/LLM tools to turn needs into validated outcomes.

Experience

Work history, roles, and key accomplishments

Senior Salesforce Business Analyst

FEXLE Services Pvt Ltd

Feb 2025 - Mar 2026 (1 year 1 month)

Gathered and documented requirements, designed AS-IS/TO-BE flows, configured declarative automation, and ran UAT for a U.S. enterprise client. Delivered a ~15% operational-efficiency gain and raised data completeness from 38% to 91%.