Sangeeta Jadhav
@sangeetajadhav
Detail-oriented Salesforce Professional with 9 years of experience.
IndiaWhat I'm looking for
As a seasoned Salesforce Business Analyst with 9 years of experience, I have a proven track record of leveraging my expertise in Salesforce CRM to optimize business processes and drive revenue growth for organizations. With a strong background in business analysis, project management, and data analysis, I excel at identifying areas of improvement and implementing solutions that drive results.
In my current role as Customer Support Representative at REI Systems Pvt Ltd, I have successfully increased revenue by $16M through data analysis and identified an additional $3M in savings. I have also developed and maintained comprehensive reports and dashboards to monitor crucial performance metrics and business results.
With a strong foundation in Agile methodologies and experience in requirement gathering and documentation, I am well-equipped to drive projects forward and ensure timely delivery of project milestones. I am passionate about staying up-to-date with the latest Salesforce features and best practices, and I am excited to bring my skills and expertise to a new challenge.
Experience
Customer Support Representative
REI SYSTEMS PVT LTD
Jan 2022 - Present (2 years 4 months)
Increased revenue by $16M through data analysis, discovered $3M in savings, and researched/compiled data for C-level suite. Participated in product development planning, conducted UAT, and facilitated end-user training sessions.
PROCESS DEVELOPER
GENPACT INDIA
Jun 2014 - Nov 2015 (1 year 5 months)
Configured Salesforce CRM, implemented automation solutions, and provided technical support and training to end-users.
SR. ASSOCIATE
WNS GLOBAL SERVICES LTD
Jun 2016 - Nov 2021 (5 years 5 months)
Travelled to work with clients, observed business processes, and documented practices. Conducted research, analyzed business operations, and problem-solved operating inefficiencies.
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