Yassi Hernandez

Performed independent audit and control testing across First and Second Line functions, including Enterprise Risk Management, Operational Risk Management, Third Party Risk Management, Business Continuity, Payment Risk, Network Conflict Risk, and First Line Risk Offices. Applied COSO methodology and enterprise control standards to assess control design and operating effectiveness.

Directed continuous monitoring of LAUNCH initiatives, sustaining 100% compliance with regulatory requirements and internal policy. Ran analytical reviews to surface regulatory, reputational, and financial risk and built corrective action plans.

Took over full classroom instruction during staffing shortages and tutored students individually and in small groups. Led lessons, role-plays, and parent-teacher conferences to support student progress.

Took over full classroom instruction during staffing shortages and tutored students individually and in small groups to reinforce core concepts. Led lessons, role plays, and parent teacher conferences to support student progress and communication with families.

Managed branch operations, compliance, and employee relations across a multi-branch district. Led annual operational reviews and audits and served as primary liaison between branches and corporate departments.

Inspected branches across multiple regions for adherence to internal and regulatory controls. Authored inspection reports, recommended corrective actions, and contributed to business risk assessments.

Supervised a 20 person call center team, monitored calls and performance, coached employees, resolved escalated customer complaints, and maintained service and operational standards. Supported candidate interviews and hiring feedback and provided ongoing employee training and development to strengthen team performance.

Managed compliance monitoring for small business lending regulations, reducing exposure to potential violations. Partnered with business lines, Legal, and Compliance to close regulatory gaps and designed new controls and monitoring plans.

Supervised a 20-person team, raising performance and service levels. Resolved escalated customer complaints and coached and trained staff on an ongoing basis.

Trained staff at 8 branches on Capital One systems and policy during a 10-week systems conversion. Delivered training on compliance topics including Patriot Act requirements and operational standards.

Managed branch operations, compliance, and employee relations across a multi branch district, providing oversight of day to day operational and regulatory requirements. Led annual operational reviews and audits to confirm policy adherence, identify process and control gaps, and support timely corrective action.

Inspected branches across multiple regions for adherence to internal policies, regulatory requirements, and operational controls, independently evaluating whether established processes were being followed. Reviewed vault cash, teller transactions, account opening documentation, customer identification records, and sensitive customer information for accuracy, completeness, and compliance.

Completed Risk and Control Self Assessments (RCSA), identifying business and regulatory risks, assessing inherent risk, evaluating existing controls and control effectiveness, determining residual risk, and identifying additional mitigation needs. Managed regulatory monitoring and control activities across a broad portfolio of banking requirements.

Bachelor of Science in Business Economics with a minor in Spanish from the State University of New York College at Oneonta, completed from 1997 to 2000.

Earned certifications in Operational Risk Management and Customer Identification Program from the American Bankers Association.

Earned certifications in Operational Risk Management and Customer Identification Program from the American Bankers Association.

Earned certification in Customer Identification Program from the American Bankers Association.

Certifications in Operational Risk Management and Customer Identification Program.