R Hoff

Serve as Chief of Staff for Business Banking CRO, manage a team of 12 quality analysts and 5 project aligned Vice Presidents to support the end-to-end Small Business credit processes.

Led a project to roll out new automated credit decision strategy for small dollar lending.

Ensure the firm's reputation is upheld and considered by all employees throughout CCB. Review escalated clients and industries posing a reputation risk to the firm, analyze negative media, complaints, and social media, and assess new products, services, and data use.

Oversaw the second line of defense operational risk program within wholesale lines of business for consumer and community banking. Managed all facets of RCSA programs, including inherent risk rating, risk identification, control testing and rating, and residual risk calculations.

Led a team of Vice Presidents and Assistant Vice Presidents while managing high risk industries and banker escalations. Performed due diligence for potential risks and prohibited businesses, and analyzed escalations from bankers to determine appropriate responses.

Ensured applications in the enterprise system tower have the proper controls in place to reduce the risk of failure, breach, and impact. Completed SOX testing for application scopes and oversaw all application self-assessments in internal risk systems.

Demonstrated knowledge and expertise during the build of the KYC system. Identified control gaps and the significance of those gaps through collaboration with the PCS front office, security operations, and mortgage and lending.

Directed a team of five Operations Analysts within the business environment. Consulted on process improvement initiatives offering guidance in the creation of performance metrics and reporting.