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yassiris Hernandez-Abed

@yassirishernandez-ab1

Senior Staff Auditor at Capital One Bank who tested controls and assessed operational risk across banking functions.

United States
Message

At Capital One Bank, I executed audit workstreams across first-line business risk offices and second-line functions, including enterprise risk, operational risk, third-party risk, business continuity, and payment risk. I developed testing plans and assessed control design and operating effectiveness using COSO principles.

In the Small Business Risk Office, I tested regulatory controls and developed monitoring improvements to address identified gaps. I also completed Process Level Assessments within LAUNCH governance to evaluate operational risks and controls.

As a Principal Associate, Branch Inspector, I conducted unannounced branch inspections and prepared reports outlining findings, control gaps, and recommended corrective actions. Earlier, I delivered conversion training during the North Fork Bank transition to Capital One and supervised employees in the Telephone Express Division.

Experience

Work history, roles, and key accomplishments

Capital One Bank logoCB

Senior Staff Auditor

Jan 2005 - Jan 2025 (20 years)

Executed assigned audit workstreams within larger engagements covering first line business risk offices and second line functions, including enterprise risk, operational risk, third party risk, business continuity, and payment risk. Developed testing plans and assessed control design and operating effectiveness using COSO principles.

NB

Supervisor, Telephone Express Division

North Fork Bank

Supervised approximately 20 employees, monitored productivity and recorded call quality using NICE, and coached staff on service standards and performance. Resolved escalated customer inquiries and complaints while supporting employee development.

NB

Conversion Trainer

North Fork Bank

Delivered a ten week conversion training program for employees across eight branches during the North Fork Bank transition to Capital One. Taught banking systems, operating policies, customer identification, and Patriot Act requirements.

Education

Degrees, certifications, and relevant coursework

AA

American Bankers Association

Training, Customer Identification Program

Completed training in Customer Identification Program.

SUNY Oneonta logoSO

SUNY Oneonta

Bachelor of Science, Business Economics

Activities and societies: Minor in Spanish

Bachelor of Science in Business Economics with a minor in Spanish.

Tech stack

Software and tools used professionally

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