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Nancy Linder

@nancylinder

Operational risk manager at Capital One who resolved 60+ compliance escalations and established enterprise-wide training standards.

United States

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At Capital One Financial, I directed operational risk and control assessments across 18 controls and managed governance, risk, and compliance activities. I also supported a broader 150-associate organization and helped reduce new-hire technical onboarding delays by 35%.

In HR Field Training, I resolved a backlog of 60+ complex compliance escalations in six months and partnered with CRM to publish the Compliance Training Standard. I also deployed enterprise Field Training Guidelines, reaching 100% saturation and 90%+ pass rates within 60 days.

Earlier at Capital One, I facilitated audits for Collections and Recovery, established audit processes, and developed onboarding programs supporting 15 lines of business. I hold an MBA and an MS in Leadership from Grand Canyon University.

Experience

Work history, roles, and key accomplishments

Business Risk Manager, Learning & Knowledge

Capital One Financial

Jan 2025 - Jan 2026 (1 year)

Led a team of seven associates supporting operational risk management, internal controls execution, and process documentation. Directed risk and control assessments across 18 key controls and managed GRC activities including issue management and procedural updates.

Operational Risk Management Internal Controls GRC Issue Management Process documentation SLA Alignment Audit Management Team Leadership

Lead Project Manager, Compliance, Human Resources Field Training

Capital One Financial

Jan 2024 - Jan 2025 (1 year)

Oversaw operational risk projects and GRC functions across HR field training operations, optimizing compliance workflows and mitigating operational exposure. Resolved a critical backlog of 60+ compliance escalations in 6 months, earning a President's Award.

Operational Risk Compliance GRC Root Cause Analysis Workflow Optimization Policy Alignment Project Management Cross Functional Collaboration

Lead Operational Risk & Internal Compliance Specialist

Capital One Financial

Jan 2022 - Jan 2023 (1 year)

Provided business support for Collections and Recovery common capabilities, including operational risk audits, regulatory change management, and control management. Facilitated 10+ audits and collaborated with Compliance Advisory and Legal on Compliance Management Systems.

Operational Risk Audit Management Regulatory Change Management Control Management Jira Miro Root Cause Analysis Compliance

Senior Learning Operations Analyst / Project Manager

Capital One Financial

Jan 2019 - Jan 2022 (3 years)

Maintained accountability for enterprise new employee orientation and led training operations projects for company-wide HR and HQ initiatives. Established a new HR workstream to streamline onboarding operations and managed 50+ HQ-role-based onboarding programs.

Onboarding Training Operations Project Management Human Resources Compliance Document Management Employee Engagement

Senior Learning Operations Analyst

Capital One Financial

Jan 2013 - Jan 2019 (6 years)

Built and managed the Onboarding Program Management team supporting 15 lines of business, overseeing program syllabi and e-learning courses. Ensured 100% compliance with performance strategy and regulations, and led a company-wide banking system conversion training for 600+ employees.

Onboarding Program Management E Learning Compliance Training Leadership Banking Operations