Siddharth Ramaswamy

I am a dedicated professional with extensive experience in call quality monitoring and loan servicing. Over the years, I have honed my skills in managing teams, ensuring compliance with organizational policies, and delivering high-quality training to new members. My journey began in the title search industry, where I developed a keen eye for detail and a strong understanding of real estate documentation.

At Wells Fargo, I successfully led a team of 15 members, overseeing loan servicing processes and ensuring that all tasks were completed within stringent deadlines. My ability to analyze performance data and provide actionable insights has been instrumental in improving team productivity and meeting client expectations. I thrive in dynamic environments and am passionate about fostering a culture of continuous improvement.

Currently, as a Senior Call Quality Monitoring Specialist at Moder Solutions, I focus on monitoring inbound and outbound tasks, developing strategies for team success, and preparing comprehensive reports for management. I am committed to integrating my knowledge and experience into an organization that values growth and teamwork.