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Bhumika Bagul

@bhumikabagul

Mortgage operations analyst at BMTG Advisors India who coordinated 80–100 daily mortgage files with 98–99% quality and productivity scores.

India

Message

At BMTG Advisors India (Better), I coordinated 80–100 residential mortgage files daily, tracking progress against SLA, quality, and productivity requirements. I maintained 98–99% Quality and Productivity scores.

I worked with homebuyers, real estate agents, Loan Officers, Compliance, Customer Support, and internal teams to address documentation gaps, delays, closing issues, and escalations. I also created Excel-based trackers and maintained process documentation.

At BMTG Advisors India (Better), I supported process adoption and team performance by sharing process knowledge and mentoring and onboarding new analysts for more than three years. I was recognized among the Top 3 performers for two consecutive years, ranking within the Top 5% of the team.

Experience

Work history, roles, and key accomplishments

Real Estate Experience Analyst

BMTG Advisors India (Better)

Sep 2021 - Jun 2026 (4 years 9 months)

Managed a high-volume portfolio of 80-100 residential mortgage files daily, coordinating activities and follow-ups to keep files progressing within SLA, quality, and productivity requirements. Maintained 98-99% Quality and Productivity scores while managing multiple priorities in a fast-paced mortgage operations environment.

Mortgage Operations SLA Management Quality Assurance Productivity Management Stakeholder Coordination Escalation Management Excel Process documentation Team Mentoring

Business Operations Associate

Accenture

Jul 2018 - Aug 2021 (3 years 1 month)

Provided software support to Google Pixel customers through chat and email while meeting established quality and service standards. Managed multiple customer issues simultaneously, using structured troubleshooting and stakeholder communication to resolve complex cases.

Customer Support Troubleshooting Stakeholder Communication Quality Assurance International Operations

Customer Support Executive

Teleperformance

Oct 2015 - Mar 2017 (1 year 5 months)

Supported UK customers with financial products while maintaining service quality, compliance requirements, and customer satisfaction. Reviewed financial documentation and handled customer queries requiring attention to detail and accurate information.

Customer Support Financial Products Compliance Documentation Review Communication Skills

Process Associate

Serco

Nov 2014 - Oct 2015 (11 months)

Provided consultative support for health insurance products and customer queries. Maintained accuracy and service standards while handling customer requests in a process-driven environment.

Health Insurance Customer Support Accuracy Process Adherence