Yasmine El Zahlawy

Leading medium- to high-complexity projects for enterprise and public-sector customers, ensuring on-time delivery, budget control, and proactive risk mitigation. Building and maintaining strong stakeholder relationships, managing escalations, and driving high levels of customer satisfaction.

Prepared and validated commercial invoices, managing cash collection through letters of credit in compliance with contractual terms. Coordinated with logistics and supply chain teams to ensure adherence to contract requirements and delivery conditions.

Designed and delivered training sessions for engineers and project managers on project tools, documentation standards, and best practices. Managed documentation coordination across multiple suppliers and customers, ensuring adherence to project schedules and delivery timelines.

Investigated fraud cases in the France region, analyzing transactions and identifying suspicious activities to mitigate risks.

Led and supervised a team of agents, monitoring customer calls, managing KPI scorecards, handling escalations, and consistently improving customer satisfaction levels. Conducted training and coaching sessions to enhance agent performance and service quality.

Led a team of KYC/CDD analysts and managed their performance. Identified process gaps and needs while taking necessary corrective actions, and monitored high-risk client profiles for French corporates.

Performed customer due diligence and anti-money laundering analysis for the France region, ensuring compliance with regulatory requirements.

Assisted in legal research and documentation, supporting senior lawyers in case preparation and client consultations.

Provided billing support and advice to UK customers, handling inquiries and resolving billing issues.

Grade: Very Good

Bachelor of Law, French section, from Ain Shams University in collaboration with Jean Moulin Lyon 3 University. Graduated with a grade of Very Good.

High school diploma from École des Religieuses Franciscaines.