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ibrahim hassan

@ibrahimhassan2

I coordinate cross-functional operations, investigate risks, and drive process improvements in fast-paced tech environments.

Egypt

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What I'm looking for

I’m seeking international or remote project coordination opportunities where I can apply cross-functional coordination, risk analysis, stakeholder communication, and Agile project practices while growing into a formal project management role.

At Talabat, I investigate high-risk operational issues, identify fraud patterns, and implement policy changes that strengthen platform security. I brief Directors and Department Heads with evidence-based findings to support risk-mitigation decisions.

I’ve coordinated workflows across creative, support, brand, design, editing, and external stakeholders while managing high-volume work under strict SLAs. My operational quality performance exceeded a verified 95% KPI target, and I’ve managed concurrent content streams against timelines and ROI goals.

I’m transitioning into formal project coordination, supported by hands-on training in Agile, Scrum, Kanban, XP, SDLC, Six Sigma, and Jira Cloud. I bring fluent English communication, structured problem-solving, and experience working with international clients and teams.

Experience

Work history, roles, and key accomplishments

Current

Specialist, SWAT Operations

Current

Talabat

Mar 2025 - Present (1 year 7 months)

Operate within a cross-functional task force resolving urgent operational issues, conducting root cause analysis, and analyzing fraud trends. Deliver evidence-based briefings to senior leadership.

Root Cause Analysis Fraud Analysis Data Analysis Stakeholder Communication Process Improvement SLA Management Fraud Detection

Marketing and Media Buyer

Sherif Hany Designs

Mar 2025 - Aug 2025 (5 months)

Managed the full project lifecycle for multiple concurrent content streams, ensuring deliverables met strict timelines and ROI targets. Coordinated communication between designers, editors, and external stakeholders.

Project Management Media Buying Stakeholder Coordination Timeline management ROI Tracking

Social Media Specialist

Talabat

Nov 2024 - Mar 2025 (4 months)

Coordinated cross-functional workflows between creative, support, and brand teams. Managed high-volume operational cycles under strict SLA guidelines, consistently exceeding quality targets with a verified 95%+ KPI score.

Cross functional Coordination SLA Management Campaign Performance Monitoring Data Reporting Campaign Monitoring

Back Office Advisor

Flink Business Solutions

Jul 2023 - Oct 2024 (1 year 3 months)

Contacted clients of a Canadian insurance company to verify and confirm active insurance policies under strict accuracy and privacy protocols. Processed policy renewals and verified supporting documentation.

Policy Verification Data Accuracy Privacy Compliance Client Communication Attention To Detail Communication Skills

Back Office Advisor

Concentrix / Majorel

Jan 2022 - Jul 2023 (1 year 6 months)

Handled inbound and outbound customer calls for a major US telecommunications company, providing sales and account support. Delivered customer service and issue/escalation handling within a performance-driven call center environment.

Customer Service Sales Support Issue escalation English Communication Cross Cultural Communication Customer Support Sales Escalation Handling