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Mariam Khaled

@mariamkhaled1

Senior Fraud and Risk Manager at Amazon who integrated AI image recognition for counterfeit detection and cut unauthorized sales by 30%.

Egypt

Message

What I'm looking for

I’m looking to manage vendors at scale across Middle East markets, applying my experience in e-commerce and stakeholder management in alignment with Amazon’s customer-centric innovation.

At Amazon, I integrated AI-based image recognition tools into marketplace safety protocols to detect counterfeit products. I also assessed risks in high-volume product categories and recommended mitigations that reduced unauthorized sales by 30%.

As Senior Fraud and Risk Manager, I led cross-functional projects and teams across EMEA, and created AI-driven automation tools for vendor-management workflows. My process improvement initiatives reduced operational costs by 25% and improved process efficiency by 40%.

Earlier at Amazon, I managed account-level investigations, infringement appeals, and process improvements. At Vodafone UK, I managed customer accounts, handled escalations, and trained new hires. I speak Arabic, English, and French.

Experience

Work history, roles, and key accomplishments

Current

Senior Fraud and Risk Manager

Current

Amazon

Feb 2022 - Present (4 years 8 months)

Managed a portfolio of accounts at scale, negotiating operational terms to reduce costs by 25% and improve process efficiency by 40%. Led cross-functional projects integrating AI-based tools for counterfeit detection and drove data-informed policy changes.

SQL Python Tableau Power BI AI Machine Learning LLM Agile Lean Six Sigma Kaizen Data Analysis Risk Assessment Stakeholder Management Project Management SOPs KPI Implementation

Fraud and Risk Specialist

Amazon

Aug 2019 - Mar 2022 (2 years 7 months)

Managed account-level investigations, developing prevention strategies and identifying policy gaps to optimize business terms. Utilized data analytics to identify trends and risks, translating insights into scalable vendor-management improvements.

Data Analysis Risk Assessment Vendor Management Process Improvement Time Management Training Escalation Management

Senior Fraud and Risk Specialist

Amazon

Apr 2021 - Feb 2022 (10 months)

Handled day-to-day account relationships, managing infringement appeals and mentoring teams to minimize defects and improve vendor performance. Analyzed open issues and resolution metrics to recommend initiatives that expanded selection and profitability.

Excel Data Analysis Vendor Management Stakeholder Communication Process Improvement defect reduction Operational Controls

Customer Service Executive

Vodafone UK

Oct 2017 - Aug 2019 (1 year 10 months)

Managed customer accounts by handling calls, training new hires, and negotiating resolutions to improve satisfaction and retention. Analyzed customer data to identify process improvements and coordinated with cross-functional teams to resolve escalations.

Customer Service Data Analysis Training Negotiation Stakeholder Management Process Improvement