Yasmine Agouzzi
@yasmineagouzzi
Customer support specialist skilled in technical support and content supervision.
MoroccoWhat I'm looking for
I am a customer support specialist with experience in technical support, account management, lead generation and training new hires at an international outsourcing company. I have worked across chat, WhatsApp, e-mail and phone channels and handled key accounts for French partners.
Previously I supervised content at a web agency, ensuring high-quality deliverables from copywriters and content creators and managing blog publishing, which expanded my SEO capabilities. I also provided customer-facing logistics support and reservation support for major platforms.
I bring strong troubleshooting and networking proficiency, proactive problem-solving, security-practice awareness, and administrative and interpersonal teamwork skills. I seek roles where I can apply customer-facing technical expertise and contribute to operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Digital Customer Care Company
Apr 2021 - Present (4 years 5 months)
Provide multi-channel customer support (chat, WhatsApp, email, phone) and technical support for key accounts; conduct lead generation and train new hires, supporting a Dutch outsourcing partner.
Content Supervisor
9Media
Jan 2019 - Mar 2020 (1 year 2 months)
Managed content quality from copywriters and creators, published blog content, and strengthened SEO capabilities to improve web presence for agency and client accounts.
Technical Customer Support
Hoptrans
Feb 2017 - Dec 2018 (1 year 10 months)
Monitored customer files and logistics operations, ensured timely trailer arrivals, and qualified new leads to support intelligent logistics workflows.
Customer Support Representative
Majorel
Mar 2016 - Dec 2016 (9 months)
Delivered email and inbound/outbound phone support for Booking.com customers, resolving inquiries and maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
American University of Leadership
Bachelor in Business Administration (Hons.), Business Administration
2011 - 2014
Completed a Bachelor in Business Administration (Hons.), focusing on business administration coursework and professional preparation.
Orange County Highschool
Highschool diploma, Secondary Education
2011 - 2011
Grade: Honors
Graduated high school with A+ Levels and Honors.
Availability
Location
MoroccoAuthorized to work in
Job categories
Interested in hiring Yasmine?
You can contact Yasmine and 90k+ other talented remote workers on Himalayas.
Message YasmineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
