nabila User
@nabilauser1
Customer Support Specialist focused on delivering fast, empathetic, and solution-oriented support while creating exceptional customer experiences.
MoroccoWhat I'm looking for
I’m a Customer Support & Sales Specialist with experience in fast-paced call centers, helping customers by phone, chat, and email. I troubleshoot technical issues, resolve account access problems, manage escalations, and document every interaction accurately in CRM systems.
Most recently, I supported e-commerce customers through live chat for orders, returns, refunds, and delivery delays—coordinating with logistics and warehouse teams to restore satisfaction quickly. I’ve also handled inbound/outbound insurance calls for U.S. clients, overcoming objections and guiding customers toward the right coverage with a strong, customer-first approach.
Experience
Work history, roles, and key accomplishments
Remote Sales & Support Rep
Insurance Supermarket
Mar 2026 - May 2026 (2 months)
Conducted inbound and outbound sales calls for insurance products with U.S. clients, building rapport and addressing objections. Identified client needs and recommended suitable coverage to support conversions.
Customer Support Specialist
Market Wave
Mar 2025 - Jan 2026 (10 months)
Handled live chat inquiries for e-commerce issues including orders, returns, refunds, and delivery delays. Coordinated with logistics and warehouse teams to resolve problems and followed up to ensure customer satisfaction.
Technical Support Specialist
Teleperformance
Jul 2023 - Apr 2025 (1 year 9 months)
Assisted customers via calls and emails to diagnose and resolve technical issues for TV decoders, streaming apps, and account access. Managed high-volume inbound requests, escalated complex cases to Level 2, and documented interactions in CRM systems.
Education
Degrees, certifications, and relevant coursework
SAGIM Private School
Management Diploma, Management
2023 - 2024
Completed a 1-year Management Diploma program at SAGIM Private School in Marrakech.
Charaf Qualifying High School
High School Diploma
Earned a High School Diploma from Charaf Qualifying High School in Marrakech.
Availability
Location
MoroccoAuthorized to work in
Social media
Job categories
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