At Air Canada, I write and manage customer-facing content across digital experiences, from marketing and informational content to reservation-related copy. I led content strategy and execution for the 2026 Aeroplan Elite Status and RBA updates, coordinating with multiple teams.
I partner with UX, Product, Marketing, Legal, and Digital teams to turn complex information into clear, customer-focused content. I use Microsoft Copilot and other AI tools in my writing process while maintaining Air Canada’s brand voice and quality standards.
Previously, I managed social media and content projects at SPORTS EXCELLENCE and wrote marketing copy for WORLD GYM QUEBEC. As an independent contractor, I’ve also produced and edited content for articles, books, booklets, and advertisements.
