Open to opportunities

Yasmeen Abdulazeez

@yasmeenabdulazeez

Message

I lead remote e-commerce support teams and resolve customer orders across Shopify, Zendesk, email, chat, and WhatsApp.

Nigeria

Message

What I'm looking for

I'm looking for remote customer support or e-commerce operations opportunities where I can resolve customer issues, improve service quality, coach teams, and support global customers across time zones.

I've supported global e-commerce customers through AlphaCX's Ottocast project and TalentPop App, resolving shipping, returns, refunds, warranties, product compatibility, and order issues across email and WhatsApp. At TalentPop, I processed orders for 400+ Shopify-based businesses and exceeded productivity targets during peak periods.

I've also led customer service operations at Outsource Global, including a 250-person call center and remote AI transcription team. I coach teams, monitor KPIs and quality, improve processes, and use Shopify, Zendesk, ECANG ERP, LingXing ERP, Slack, and Google Workspace to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Team Lead

Current

Alpha Intelligent Technology Co. Ltd.

Jun 2026 - Present (3 months)

Served in a dual role, combining hands-on customer support with leadership responsibilities in a remote environment. Led and coached a customer support team while managing my own customer support queue.

Customer Support Team Leadership Coaching Zendesk Shopify LingXing ERP Email Support Quality Assurance

Order Processing Specialist

TalentPop App

Nov 2025 - Apr 2026 (5 months)

Provided remote order processing support for more than 400 Shopify-based businesses. Managed order placement, modifications, cancellations, exchanges, refunds, payment verification, and reorders.

Order Processing Shopify Slack Google Workspace E commerce Support Customer Support

Human Resources Officer

Outsource Global

May 2024 - Feb 2025 (9 months)

Managed recruitment for technical and non-technical positions, including Software Developers, Business Analysts, QA Testers, Treasury Assurance Associates, POS Technicians, and Customer Support Representatives. Conducted CV screening, phone interviews, interview scheduling, onboarding coordination, and HR documentation.

Recruitment CV Screening Interviewing Onboarding HR Documentation Employee Relations

Call Center Manager

Outsource Global

Jan 2022 - Apr 2024 (2 years 3 months)

Leadership role overseeing the operations of a 250-person customer service center. Managed Team Leads, Customer Service Representatives, Supervisors, and administrative staff.

Team Leadership Quality Assurance Workforce Planning Process Improvement Coaching

AI Team Supervisor

Outsource Global

Jan 2019 - Dec 2021 (2 years 11 months)

Supervised a remote team of 10 AI transcription specialists. Managed quality assurance, productivity, coaching, and KPI performance.

Team Leadership Quality Assurance Coaching KPIs Remote Team Management

Team Lead – Pre-Qualification Team

Outsource Global

Jan 2018 - Dec 2019 (1 year 11 months)

Supervised daily team operations and coached customer service representatives. Monitored quality standards, team performance, and departmental KPIs.

Team Leadership Coaching Quality Assurance KPIs Customer Service

Call Center Representative

Outsource Global

Jul 2017 - Dec 2018 (1 year 5 months)

Handled inbound and outbound customer calls while guiding customers through the pre-qualification process. Consistently met quality and productivity targets while delivering excellent customer service.

Customer Service Phone Support Inbound Calls Outbound Calling Quality Assurance