Oroma Igwe

Conducts initial interviews to assess candidates' qualifications and communication skills. Screens resumes, shortlists candidates, and coordinates interview scheduling between candidates and hiring teams.

Maintained 90% CSAT and 95% resolution rate while providing live chat and phone support across four Shopify brands. Managed Shopify order lifecycle, resolved Amazon enquiries, and trained new representatives.

Onboarded restaurant partners onto the reservation platform and provided ongoing support. Analysed competitors and the Nigerian dining market, collected partner feedback, and managed social media and local recruitment.

Managed high-volume customer communication, completing at least 90 outbound calls and generating 50+ leads per day. Prepared 200+ freight quotes daily and coordinated pickups and deliveries.

Managed a C-level executive's calendar, meetings, scheduling conflicts, events, and travel arrangements. Served as first point of contact for calls and emails, prepared agendas and minutes, and tracked project actions.

Completed the How to Build an Executive Presence certification in 2026.

Completed the Excellence in Customer Service (Advanced) certification in 2026.

Completed the Voice of the Customer (VoC): Enhancing Experiences certification in 2026.

Completed the Artificial Intelligence Fundamentals certification in 2026.

Bachelor of Science in Entrepreneurship from Lead City University, completed in 2025.